James Larson

Lyssna blog

User research insights and more: methodologies, trends, and expert views.

4.5/5 rating

Customer experience design - Header image

11 Jun 2025

16 min

Customer experience design: What it is, benefits & examples

Learn how customer experience design creates seamless interactions across touchpoints, driving satisfaction, loyalty, and business growth.

Pete Martin

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UX and UI design

Results (26)

02 Jun 2025

13 min

Transform UX findings into actionable insights with affinity diagramming

Learn how to use affinity diagrams to organize research data, identify patterns, and extract actionable insights.

James Larson

02 Jun 2025

13 min

Product iteration

Master the art of product iteration. Learn how it differs from traditional and incremental approaches, and how to effectively define problems, craft solutions and build, test, and evaluate iterations for better products.

James Larson

30 May 2025

11 min

UX vs UI

UX vs UI design – these terms are often used interchangeably, but what's the difference? In this article we explain what UX and UI design is, what UX and UI designers do, and how the two disciplines interact.

James Larson

30 May 2025

17 min

Qualitative research: Types, methods & when to use each

Explore different qualitative research methods, including interviews, ethnography, and grounded theory. Learn when to use each to gain deep user insights.

James Larson

30 May 2025

12 min

Mobile app usability testing

Explore the vital role of mobile app usability testing and how it impacts user satisfaction, conversion rates, and your bottom line. Learn best practices for successful testing.

James Larson

30 May 2025

26 min

Best UX research tools

Explore the 10 best UX research tools and software for 2025.

James Larson

Woman sitting at desk with headphones on working on her laptop

27 May 2025

10 min

System Usability Scale (SUS)

Get tips on how to run a System Usability Scale survey and calculate and understand your SUS score.

James Larson

27 May 2025

13 min

CX vs UX

Discover the distinctions between CX and UX, how they intertwine, and their impact on user satisfaction and brand loyalty.

James Larson

27 May 2025

12 min

Product discovery process

Find out what product discovery is, why it's important, and the steps you can take to develop products that meet the needs of your users and the market.

James Larson

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4.5/5 rating