Lyssna blog

User research insights and more: methodologies, trends, and expert views.

06 Nov 2026

9 min

Concept testing questions

Concept testing questions for product and UX teams, grouped by what they measure, with answer scales, a sample survey, and tips to avoid bias.

Diane Leyman

User research resources

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AI in user research

Concept testing

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UX reporting & analysis

Usability testing

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User research

Results (21)

10 Sep 2026

8 min

Mobile usability testing

Mobile usability testing shows you exactly how people use your app or mobile site – not what your analytics guess. Here's how to plan, run, and act on it.

Diane Leyman

01 Jun 2026

6 min

Flight search UX: Booking.com vs Expedia

We put Booking.com and Expedia in front of real users with one task: find a flight and feel confident booking it. Here's what the data revealed about clarity, trust, and decision-making.

Meagan Philpot

17 Apr 2026

13 min

Usability test script

Write a usability test script that keeps sessions consistent and reduces bias. Includes a step-by-step guide, template, and moderated vs unmoderated examples.

Diane Leyman

14 Apr 2026

16 min

User testing

Learn what user testing is, why it matters, and how to run effective user tests.

Jeff Cardello

27 Mar 2026

15 min

Usability metrics

Learn the most important usability metrics, including task success rate, time on task, error rate, and SUS. Discover how to measure usability and improve UX.

Diane Leyman

23 Mar 2026

34 min

Usability testing tools

A comprehensive list of the top 20 usability testing tools with links and features to help your UX team choose the right platform.

Jeff Cardello

12 Mar 2026

6 min

Fee transparency in UX: How Wise and Revolut compare

Fee transparency in UX: We tested how Wise and Revolut communicate transfer costs to real users. Here's what the data revealed about clarity, trust, and speed.

Meagan Philpot