Lyssna vs Maze

What users rate Lyssna vs Maze

Here’s how customers review Lyssna and Maze on G2.com.

Why companies choose Lyssna over Maze 

Teams evaluating user research platforms consistently cite three key factors that lead them to choose Lyssna over Maze:

1. Methodological breadth on paid plans. Lyssna's Growth plan includes the full range of research methods – card sorting, tree testing, live website testing, and prototype testing alongside core methods like surveys, first click testing, and five second testing. On Maze, card sorting and tree testing are reserved for Enterprise customers. For teams who need to move between quick validation and more in-depth research without upgrading to enterprise pricing, Lyssna covers the full spectrum from a single paid plan.

2. More research for your money. Maze's Free and Starter ($99/month) plans both cap users at 1 study per month – so paying for Starter buys you more features, but not more studies. Lyssna's Growth plan ($165/month) includes 5 in-depth studies per month and unlimited quick studies. For teams running regular research cycles, that difference in study volume is significant.

3. Integrated panel access and flexible pricing. Lyssna owns and operates a research panel of 690,000+ participants across 124 countries with 395+ targeting options available on all paid plans. Lyssna charges $1 per credit (1 credit per minute of test length, per participant), while Maze partners with third-party providers and charges $5 per credit per participant response, with advanced targeting filters limited to Enterprise customers. For teams needing precise demographic targeting without enterprise pricing, Lyssna's owned panel provides greater flexibility and control.

What really sets Lyssna apart is the combination of methodological breadth, study volume, and cost-effective panel recruitment. While Maze excels at ease of setup and provides AI-powered capabilities, Lyssna offers a comprehensive research platform with diverse methods, superior panel value, and a growth-stage pricing option – making professional user research feasible for teams of all sizes.

Lyssna vs Maze: Key differences

Access to all research methods

Lyssna offers a wide range of research methods across all paid plans (plus core methods on the Free plan), whereas Maze reserves features like tree testing and card sorting for enterprise-level subscriptions. For teams needing methodological flexibility without enterprise budgets, Lyssna provides comprehensive research capabilities from the start.

Panel ownership and targeting

Lyssna owns and operates its research panel of 690,000+ individuals globally, with 395+ demographic targeting options available on all paid plans. Maze integrates with third-party panel providers with advanced targeting filters reserved for Enterprise customers only. Lyssna's pricing is time-based ($1 per credit, 1 credit per minute per participant), while Maze charges a flat rate per response ($5 per credit). For researchers requiring precise participant targeting accessible to all plan tiers, Lyssna provides greater control over recruitment criteria.

Research plan structure

Both platforms use monthly study limits, but with different allocations. Lyssna's Growth plan ($165/month) includes 5 in-depth studies per month and unlimited quick studies, while Maze limits users to 1 study per month on both their Free and Starter ($99/month) plans. For teams running regular research cycles, Lyssna's Growth plan provides meaningfully more capacity without requiring an enterprise commitment.

Interview capabilities

Both platforms offer comprehensive interview features with calendar integrations (Google Calendar, Microsoft Outlook), Zoom connectivity, AI-powered summaries, and transcription. Lyssna provides interview capabilities including screeners, participant management, automatic Zoom uploads, and co-hosts available across paid plans. Maze offers similar scheduling and integration features with AI-powered analysis positioned as part of their moderated interview studies, which require contacting sales for access. For teams needing full interview capabilities at accessible price points without sales conversations, Lyssna's interview feature is available on all plans.

Lyssna vs Maze: Feature comparison

Feature	Lyssna	Maze
Free plan features
Seats included
Pay-per-use panel credits
Research
Card sorting		(Enterprise only)
Conditional logic
First click testing
Five second testing
Live website testing
Prototype testing with Figma
Surveys
Tree testing		(Enterprise only)
User interviews		(Enterprise only)
Participant recruitment
Research panel access
Advanced panel targeting criteria		(Enterprise only)
Panel credits	Pay-per-use	Pay-per-use
Panel credit cost	US$1 per credit	US$5 per credit
Custom screening
Self recruitment
AI-powered features
AI generated summaries
AI follow-up questions
Analysis and reporting
Heatmaps
Video recordings
CSV exports
Interviews
Microsoft integration		Includes integrated video conferencing
Google Calendar integration
Zoom integration
Video transcription
Support
Email support
Live chat
Help center
Pricing flexibility
Free plan
Entry-level plan
Mid-level plan
Enterprise plan
Security
SOC 2 compliant
GDPR compliant
SSO

FAQs about Lyssna vs Maze

Does Lyssna offer a free trial or free plan?

What is the pricing difference between Lyssna and Maze?

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