What is the User interviews feature?

User interviews from Lyssna is a powerful, all-in-one tool designed to simplify research by allowing you to easily plan, recruit, schedule, conduct, and analyze user interviews.

What options are available to recruit participants for one-on-one user interviews?

You can choose to recruit from your own network using recruitment links or recruit from our panel of over 690,000 high-quality, pre-vetted participants.

Does User interviews integrate with calendars?

Yes, User interviews syncs with Google Calendar and Microsoft Outlook to seamlessly manage bookings and avoid conflicts. You can connect multiple calendars and invite co-hosts to your studies. Lysnna is one of the few providers that allows you to cross-check across multiple calendar types.

How does the Zoom integration work?

When you integrate your Zoom account with Lyssna, your meeting links will automatically generate in your calendar bookings. After your sessions have ended, your recordings will automatically be uploaded to your account. To enable automatic uploads, you will require a paid plan.

Can I add a custom screener to my study?

Yes, you can set up a custom screener for your study regardless of whether you're sourcing participants from your personal network or from our panel. Video screener questions are available so you can hear from participants prior to booking a session.

Are panelist incentives included in the cost of the panel order?

Yes, if you order interview participants from our research panel, the cost of the incentive is included in the panel fee.

How can I be sure of the quality of participants from the panel?

We use strict measures to ensure the quality of our participants. If you have an issue with an interview participant, our team will help resolve the issue.

Can I recruit participants in different languages?

Yes! We offer multi-language support for interviews, you can recruit, schedule and conduct interviews in 30 different languages—whether you're using the Lyssna panel or inviting people from your own network. Recruitment emails, calendar invites and the participant UI are automatically translated based on the selected language.

How can I get started with User interviews?

To begin using the User interviews feature, simply sign up to create an account and get started.

User interviews software

User interviews, finally without the admin

Lyssna brings recruiting, screening, scheduling, video interviews, and AI summaries into one seamless workflow — so you spend less time on logistics and more time on insight.

4.5/5 rating

Trusted by 320,000+ designers, marketers, researchers, and product leaders to validate their decisions

Most research stacks weren't built for research

Zoom, Calendly, Google Forms, spreadsheets - duct-taped together, with hours of note review before insights reach the team. There's a better way. Five steps. One platform. No patchwork.

Your panel ready to go

Access 690K+ vetted participants across 120+ countries with 395+ targeting filters. Your panel, ready to go.

120+ countries

395+ filters

Unlimited recruitment links

Only book the right people

Add video screener questions so you only select participants who are the right fit — see and hear them before booking a session.

Video screeners

Handpick participants

Multi-language

No more calendar tetris

Participants book directly into your calendar. Automatic rescheduling cuts no-show friction without the manual follow-up.

Google or MS Outlook calendars

Co-hosts

Auto reminders

Run a session that actually feels easy

Live chat with participants to prepare in advance. Record automatically with video integrations.

Zoom, Google Meet and Teams integrations

Auto-upload recordings

Consent built-in

Insight you can share before the kettle boils

Get AI-powered summaries of recordings with key themes and highlights — ready to share with your team. (Growth & Enterprise)

AI summaries

Key themes and highlights

Multi-language transcripts

Reasons teams move from the patchwork

All-in-one workflow

Everything from recruitment to synthesis managed from one platform.

Panel on every plan

690k+ vetted participants are available across every tier, not gated behind an Enterprise contract. Pay-as-you-go.

Multi-language

Run the full participant experience - emails, calendar invites - in 30 languages.

Agreements built in

Participant consent is handled as part of the flow, not as a side document you have to chase down (Enterprise).

Trusted by industry leaders

From startups to global enterprises, leading teams rely on Lyssna to validate ideas, run studies, and make product decisions.

4.5/5 rating

“UserTesting's pricing for a company our size is just a non starter. So I started searching for alternatives.”Reduced onboarding time by 80%

Michelle Loa Kum Cheung

UX designer

User interviews software

User interviews, finally without the admin

Most research stacks weren't built for research

Your panel ready to go

Access 690K+ vetted participants across 120+ countries with 395+ targeting filters. Your panel, ready to go.

Only book the right people

Add video screener questions so you only select participants who are the right fit — see and hear them before booking a session.

No more calendar tetris

Participants book directly into your calendar. Automatic rescheduling cuts no-show friction without the manual follow-up.

Run a session that actually feels easy

Live chat with participants to prepare in advance. Record automatically with video integrations.

Insight you can share before the kettle boils

Get AI-powered summaries of recordings with key themes and highlights — ready to share with your team. (Growth & Enterprise)

Reasons teams move from the patchwork

All-in-one workflow

Panel on every plan

Multi-language

Agreements built in

Trusted by industry leaders

See user interviews in action

Get the most from user interviews

UX research discussion guide template

User research interview questions

Unlocking cultural financial insights: Milo's journey with Interviews from Lyssna

Frequently asked questions

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