Turn complex policies into experiences customers trust
Insurance is built on trust. Lyssna shows you where journeys break down, so you can reduce friction and earn confidence when it matters most.
Test quote, claims, and onboarding before they cost you customers
The journeys that decide whether someone buys, stays, or churns are the ones most worth testing.
Watch how customers move through quote, application, and claims flows to find where they hesitate or drop off.
Test prototypes and live flows before launch, so usability issues don't reach production.
Ensure customers can find and understand coverage, exclusions, and next steps without frustration.
Test your wording before customers have to decode it
Coverage is complex. The way you explain it shouldn't leave customers guessing.
Test how customers interpret policy terms, coverage, and exclusions, so nothing gets lost in the fine print.
Compare messaging and value propositions to find what builds trust and drives sign-ups.
Validate how you present quotes and plans at the moment customers decide.
Get closer to the people you're protecting
Ground your product, positioning, and strategy in what customers actually need.
Run surveys and interviews with your exact target customers, recruited from our pre-vetted panel
Uncover what drives trust, switching, and loyalty in insurance.
Validate new products, propositions, and market opportunities before you invest.
Insights in hours, security you can rely on
Insurance teams work under regulation, high stakes, and tight timelines. Lyssna helps you keep pace on all three.
Launch a study one day and get customer feedback the next.
Move from raw responses to shareable insights in minutes with AI summaries and follow-up questions.
Bring customer evidence straight into your campaign briefs and strategies by connecting Lyssna’s MCP.
Research that meets the bar for regulated teams
SOC 2, SSO, custom contracts, and security audit assistance for teams with a compliance checklist.
Trusted by industry leaders
From startups to global enterprises, leading teams rely on Lyssna to validate ideas, run studies, and make product decisions.
Security & compliance your CTO will love
Team management
Easily invite, add, and remove team members from a single location.
GDPR compliant
We are committed to protecting the security, confidentiality and privacy of personal data we process.
Custom password policy
Enforce password complexity rules that will apply to all team members on your account.
SOC 2 compliant
Our software has passed the security of the strictest enterprises worldwide.
Single sign-on
We offer support for single sign-on (Google SSO, SAML).
Agreements & oversight
Built in controls for legal agreements, access controls and budget management.
Recruit the right participants
Find the people who matter most to your research through a global, vetted panel, backed by a quality guarantee.
Quality guaranteed
Run research with confidence. If participants don’t meet expectations, we’ll make it right.
Precision targeting
Combine demographic filters and screeners to find the best-fit participants.
Global reach
Recruit from 124 countries and connect with participants in 55 languages.
Fast, on-demand recruitment
Complete studies quickly with an average order fulfilled in just 30 minutes.
Built for B2B and B2C
Reach both consumer and professional audiences across a wide range of use cases.
Real people, better data
Thoughtful responses from real participants lead to stronger insights and better decisions.
