If you've ever sent the team an interview recording and nobody found time to watch it, observer rooms are for you. With Lyssna's Observer rooms, stakeholders can watch your user interviews live without joining the call, so participants don't feel outnumbered and your team still hears it firsthand. Andrew Millar, Product Design Manager at Lyssna, walks through how it works.
What you'll learn in this demo:
How to add observers to an upcoming interview session in a few clicks.
What observers see: live video and audio, a running transcript, and an observer chat. Participants can't tell they're being watched.
How observers can suggest follow-up questions in the chat for the host to ask.
How hosts can keep up with observer chat in picture-in-picture or full chat view while running the interview.
How recording and transcription happen automatically across Zoom, Google Meet, and Microsoft Teams.
Resources:
Chapters:
0:00 – Why observer rooms exist
0:49 – Adding observers to a session
1:17 – What observers see
1:47 – The host view
2:05 – Picture-in-picture and full chat view
2:23 – Mobile, recording, and availability
