User interviews from Lyssna

Running user interviews takes more coordination than it should. Before the conversation even starts, you're juggling scheduling tools, screeners, calendar invites, consent forms, and a spreadsheet to track who's confirmed. By the time you're done with logistics, you've spent more time managing the process than doing the research.

User interviews from Lyssna brings all of that into a single workflow – from finding the right participants to getting a shareable AI summary when the call ends. 

Whether you're running your first moderated study or managing ongoing research across a large team, the goal is the same: spend less time on admin, and more time on the conversations that matter.

See how it works in this walkthrough with Account Executive Matt Rodriguez.

Key takeaways

• User interviews from Lyssna handles the full moderated research workflow in one place: screener setup, scheduling, participant recruitment, session management, and AI-assisted analysis.

• Video screeners let you see and hear participants before they book, so you only spend time talking to people who are genuinely a good fit.

• Automated scheduling, calendar integrations, and built-in rescheduling reduce the friction that leads to no-shows.

• AI summaries pull out key themes and quotes from recordings as soon as the session ends – no hours of manual review required.

• Agreements and consent forms are sent as part of the booking flow, so there's nothing to chase after the fact.

• With access to 690,000+ vetted participants across 124 countries, you can recruit the right people quickly – without leaving Lyssna.

Set up your study quickly

Creating a new User interviews study in Lyssna is designed to be fast. Sensible defaults mean you can get started in just a few clicks – edit your study's landing page, build your screener, manage hosts, and set booking availability all from the one screen.

Once your study is live, everything participants need – scheduling links, reminders, agreements, calendar invites – is handled automatically.

Screen participants before they book

One of the most time-consuming parts of moderated research is figuring out who to talk to. Lyssna's screener tools help you identify the right participants before a session is ever booked.

You can define specific criteria to qualify or disqualify participants automatically based on their responses, so you're not manually reviewing every application. For studies where fit really matters, video screener questions let you see and hear candidates before they book – giving you a much better sense of whether they match your research needs than a written answer alone.

Recruit from your own network or the Lyssna panel

Lyssna supports two recruitment approaches, depending on your study.

Recruiting from your own network

If you're bringing in your own participants, you can generate custom recruitment links for different audience groups – useful when you need to accommodate different hosts, incentives, or eligibility criteria. You can set limits on bookings per link, choose between automatic and manual participant selection, and assign custom incentives by group.

Recruiting from the Lyssna research panel

When you need to find participants quickly, you can recruit directly from the Lyssna research panel of 690,000+ vetted participants across 124 countries, with 395+ targeting filters to help you reach exactly the right audience. 

You can place multiple orders for different demographic targets within a single study, screen panelists against your custom questions, and choose between automatic bookings or handpicking based on screener responses. Incentives are handled by Lyssna.

Schedule sessions without the back-and-forth

Lyssna connects directly with your calendar and your participants' availability to make scheduling straightforward.

As a host, you can select which calendars to check availability against, so sessions are only bookable when all hosts are free. You can set session duration, buffer time between sessions, and the window of availability – then let participants book themselves in. Automated emails cover every stage: invitations, confirmations, reminders, cancellations, and rescheduling.

User Interviews integrates natively with Zoom, Google Meet, and Microsoft Teams, so there's no need to jump between platforms during a session.

Multi-language support

If you're running research across different markets, User interviews supports interviews in 30 languages. All participant communications – scheduling emails, calendar invites, and reminders – are delivered in the participant's preferred language.

Manage participants in one place

No more spreadsheets. Lyssna gives you a single view of all your participants and their status – who's confirmed, who's pending, who's a no-show. You can bulk invite participants to sessions, access detailed participant information before each call, and add or remove hosts from individual sessions as your team's availability changes.

During and after sessions, you can join directly from the dashboard, update meeting links in real time, and mark participants as complete or no-show once a session wraps.

Send agreements as part of the booking flow

Getting consent forms signed before a session is one of those tasks that's easy to forget and time-consuming to chase. On Lyssna's Enterprise plan, agreements are sent as part of the booking flow, so participants sign before they confirm their slot. No follow-up required.

Analyze recordings with AI

After your sessions, Lyssna helps you move from recordings to insights faster.

Zoom and Google Meet recordings are fetched automatically and stored in Lyssna. If you're using a different platform, you can upload videos manually. Transcription is built in, with automatic speaker detection and multi-language support.

AI summaries pull out the key themes, quotes, and action points from your recordings – ready to share with your team as soon as the session ends. Instead of spending hours reviewing transcripts, you get a head start on analysis the moment the call is over.

One platform for moderated and unmoderated research

User interviews is part of Lyssna's all-in-one research platform, which also includes unmoderated usability testing, surveys, and a full suite of test types – card sorting, tree testing, first click testing, five second testing, prototype testing, preference testing, and live website testing.

If you're already using Lyssna for unmoderated studies, adding user interviews to your research mix doesn't mean adding another tool. Everything lives in the same workspace: your panel, your screener, your schedule, and your analysis.

"The interview features have been incredibly helpful to us as we consistently perform both qual and quant, and we've been very happy with the quality of the panel participants."
– Jenn Wolf, Senior Director of Customer Experience (CX) @ Nav

FAQs about User interviews from Lyssna

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Tristan Gamilis

CPO