Trusted by leading retail and consumer brands
Understand what makes shoppers buy, or abandon cart
Small changes to product pages, campaigns, or checkout can shift revenue fast. Lyssna shows you why shoppers hesitate, and what to fix.
Turn browsers into buyers
Find the friction in your product pages, navigation, and checkout before it costs you a sale.
Watch shoppers move through your live site or prototype to see where and why they get stuck.
Test product page layouts, imagery, and copy to find the version that converts.
Fix confusing navigation and category structures so shoppers can find what they came for.
Know your campaign will land before you spend
Don't wait for live performance data to find out your creative missed. Validate it first.
Compare ad creative, promotions, and landing pages to back the version most likely to convert.
Test taglines, offers, and messaging to make sure shoppers understand and respond.
Pressure-test seasonal and launch campaigns with your target shoppers before media spend commits.
Get closer to the people you're selling to
Build merchandising, positioning, and product decisions on what shoppers actually care about.
Find your exact target shoppers from the global Lyssna panel of 690,000+, or recruit your own
Uncover what drives purchase decisions, brand perception, and loyalty.
Validate new products, ranges, and positioning before you invest.
Insights in hours, not days
Retail moves fast. Your research should keep up.
Launch a study one day and get shopper feedback the next
Move from raw responses to shareable insights in minutes with AI summaries and follow-up questions.
Bring customer evidence into your campaign briefs and strategies by connecting Lyssna MCP.
Research built for how retail teams work
No dedicated research team required — marketers, ecommerce managers, and designers can run studies themselves.
Trusted by industry leaders
From startups to global enterprises, leading teams rely on Lyssna to validate ideas, run studies, and make product decisions.
Get started with our resources for retail and ecommerce
Guides, templates, and examples to help you test product pages and checkout flows before they go live.
GUIDE
Website testing guide: Definition, benefits & how to test
A beginner's guide to website testing – from usability and functionality testing to performance and compatibility testing. Learn the basics and best practices for ensuring a high-quality website or web application.
TEMPLATE
How to improve your checkout process
Learn how to improve your checkout process with evidence, not guesswork. Use this research template to cut cart abandonment, surface friction, and ship fixes users actually need.
ARTICLE
UX and CRO
Learn how UX and CRO work together to create experiences that delight users and drive conversions. Includes methods, real examples, and tools to get started.
Security & compliance your CTO will love
Team management
Easily invite, add, and remove team members from a single location.
GDPR compliant
We are committed to protecting the security, confidentiality and privacy of personal data we process.
Custom password policy
Enforce password complexity rules that will apply to all team members on your account.
SOC 2 compliant
Our software has passed the security of the strictest enterprises worldwide.
Single sign-on
We offer support for single sign-on (Google SSO, SAML).
Agreements & oversight
Built in controls for legal agreements, access controls and budget management.
Recruit the right participants
Find the people who matter most to your research through a global, vetted panel, backed by a quality guarantee.
Quality guaranteed
Run research with confidence. If participants don’t meet expectations, we’ll make it right.
Precision targeting
Combine demographic filters and screeners to find the best-fit participants.
Global reach
Recruit from 124 countries and connect with participants in 55 languages.
Fast, on-demand recruitment
Complete studies quickly with an average order fulfilled in just 30 minutes.
Built for B2B and B2C
Reach both consumer and professional audiences across a wide range of use cases.
Real people, better data
Thoughtful responses from real participants lead to stronger insights and better decisions.
Frequently asked questions
It's the practice of gathering feedback from real shoppers to guide decisions about your products, website, campaigns, and messaging. With Lyssna, retail teams test ideas with target customers before launch, so they invest in what's most likely to drive engagement and sales.
By showing you where and why shoppers hesitate. Test product pages, navigation, and checkout flows with real users, compare creative and offers before you spend on media, and fix the friction points that quietly cost you sales.
Yes. Use preference testing and five second testing to validate creative and messaging, and prototype or live website testing to catch usability issues — all before you commit budget to production or media.
Recruit from our panel of 690,000+ vetted participants using 395+ demographic filters and screener questions, or invite your own customers from your network at no extra cost.
You can launch a study in a day and start seeing shopper feedback the same week, then move from responses to shareable insights in minutes with AI summaries and Lyssna's MCP server (Beta)
Trusted by leading retail and consumer brands