Mobile testing demo

If you've ever wanted to understand how your users actually behave on mobile, not what they say in a survey, not what you assume from a click map but the real thing. What they tap, where they hesitate, what makes them give up, you've probably run into the same problem. Getting that kind of data has always meant a second phone, a separate recruitment tool, or simply just not doing it.

Today, I'm going to show you how to run mobile screen recorded research properly all in one place with Lyssna. If you're new to Lyssna, I'll share some quick context. Lyssna is a user research platform and teams use us for unmoderated testing, prototype tests, card sorts, tree tests, surveys and more. And what we're focusing on today, mobile screen recording, which lets you run any of those study types on a real mobile device and capture exactly what your participant does.

I'll walk you through the flow. Creating a study, recruiting your participants, what the experience looks like on their phone and where your recordings land when it's done and it's a lot simpler than you'd expect. So let's get into it.

I'm going to create a new study and we'll give this a name, Lyssna's mobile screen recording. And the first thing I'm going to do is tell Lyssna that this will be a mobile study. Up in the device settings, I'll switch this from desktop to mobile

That's it for device. Now I'll add my first test section, and this is where I want to show you something important. Mobile screen recording is supported across nine different study types: design surveys, preference test, five second and first click test, the navigation test, card sorting and tree testing, Figma prototype tests, and live websites. I'll go ahead and add a Figma prototype test.

We'll copy and paste the prototype link.

You can see the record option at the top right of the section. I'll switch on think aloud with camera and audio and also screen. You can toggle camera, audio, or screen on or off depending on what you need. For this study, I'll leave all toggled on because I want to see the reactions alongside the navigation. I've already added my prototype link here.

Let's go ahead and select the goal screen.

Now that we've selected our goal screen, we'll give our respondents some instructions.

And one quick note, if you're adding multiple sections to your study, you can enable screen recordings on each section individually. So if you only want to record certain parts of the test, you have that flexibility, noting that any follow-up questions will always be recorded. So now the study is almost set up.

We'll go ahead and add a question here. Say one through seven.

In a real study, you'd probably spend more time on your instructions and follow-up questions here, but for the demo purposes, we'll keep this one pretty simple. Now that the study is set up, we'll go ahead and move to the recruitment stage. When it comes to recruitment, you have two options. You can recruit from Lyssna's panel or share a link with your own participants.

I'll show you both quickly. First, our panel. Lyssna has a built-in research panel of over six hundred and ninety thousand vetted participants across a hundred and twenty-four countries with nearly four hundred targeting filters. I'll apply a few here. We'll adjust the age range for our respondents. We'll select maybe an industry that they're in.

Let's select finance, with this being a mobile wallet, and we'll scroll down and we can specify mobile devices that they're on. Lastly, I'll specify how many responses I'd like to recruit from the Lyssna platform. We'll go with the smaller sample size for this example, with just five.

Once I set my parameters, I'll be able to submit my order. Conversely, you can also self-recruit. If you'd rather bring your own participants, select create a link. Once enabled, you'll be able to copy this link and send it to your own network, your own users, a customer list, whoever you want to test with.

And when your participants open the link on mobile, they'll be guided through everything they need to do, which brings me to the participant experience. Let me show you what that actually looks like.

This is what a self-recruited participant sees when they tap your study link on their phone. They're guided to download the Respond by Lyssna app. That's our native app that handles the mobile screen recording. The download prompt is built into the flow, so participants don't need to find anything themselves.

Once the app's installed, participants go through a quick initial permission setup, and then the study opens automatically. So the screen recording, microphone, camera, and then they're straight into the study. During this study, you can see their screen, microphone, and camera are all being recorded. They complete the task exactly as they would on their own device.

No researcher present, no artificial environment. For panel participants, the test-taking experience is the same. They use the UserCrowd app, which works identically. The key thing for you as a researcher, you don't manage any of this. Our app handles the setup and the recording, and when the participant finishes, the recording is automatically delivered back into your results.

Let me show you that now.

This is the results page for our study. You can see the total responses. If I scroll down, you can see the results have come in. Each one has a section showing the participant's camera with the screen capture behind it. I could click into one. We've got the screen recording on one side and the camera feed on the other.

You can see exactly what they taped, where they hesitated, and what their face was doing at the same time. This is the data you can't get from a click map or a written response. You're watching someone actually use your product on their own phone in their own environment. Alongside the recordings, you'll also see all of your other results.

For this example, it's within the prototype flow so we can see our heat maps, we can see all of our clicks, as well as any other follow-up questions we may have asked. That's the full loop from study setup to recording to insights without ever leaving Lyssna.

To recap what we covered, mobile screen recording in Lyssna is supported across nine study types. Prototype tests, card sorting, tree testing, first click, navigation, preference, five second test, design surveys, and live website testing. You set it up exactly the same way you would any other Lyssna study.

Just switch the device to mobile and turn on screen recording. Once the study is built, you can recruit from Lyssna's built-in panel or your own participants. The respondents complete the study on their own phone using our native app, and there's no setup headaches on your end. The recordings come straight back into your results dashboard alongside everything else within Lyssna.

And if you want to try it for yourself, mobile testing is available now.

If you'd rather have someone walk you through it with your team, you can book a guided demo, which is also in the description. Thanks for watching.