New users signing up but not activating? The problem might not be your product – it might be that they don't know where to start. A first click test on your onboarding screen tells you exactly where new users click first, how confident they feel, and what's driving their decision – so you can fix the right thing.
In this video, Ramli John (founder of Delight Path and author of Product-Led Onboarding) walks through a complete first click test using FlowDesk, a fictional SaaS project management tool whose team had redesigned their onboarding flow but weren't seeing the activation results they expected.
What you'll learn in this tutorial:
How to set up a first click test on your onboarding screen in Lyssna
How to write a task scenario that captures natural behavior without leading participants
How to use a screener to recruit the right participants using the Lyssna panel
How to read a click heatmap and confidence score to identify what's working and what isn't
How to turn your results into a clear set of onboarding improvements
Whether you're a product manager investigating an activation problem or a product designer validating a recent onboarding redesign, you'll come away with a practical process for getting real answers fast – and the confidence to act on them.
Key takeaway: You don't need a complex research study to fix your onboarding – a single first click test tells you exactly where new users get lost and what to do about it.
Chapters:
0:00 – Introduction
1:15 – What is a first click test?
2:19 – What we're testing: FlowDesk example
3:25 – Step 1: Build your study
4:51 – Step 2: Recruit your participants
6:57 – Step 3: Analyze your results
9:28 – What comes next?
Resources:
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