Welcome to the UX Rundown. In this series, we share quick, actionable UX breakdowns of real apps and websites – spot what works, what doesn’t, and learn how to apply it to your own designs.
Great UX isn't just about creating seamless experiences – it's about helping users avoid costly mistakes that could undo all your hard work.
In this UX Rundown, we dive into the JBL app's "Find My Buds" feature to explore how thoughtful design can prevent user errors before they happen. We'll explore Nielsen Norman's error prevention principle and show you how the JBL app uses smart design techniques to protect users from a potentially painful mistake.
Plus, we'll test a redesigned interface using Lyssna's five second testing to see how effective error prevention messaging can be. Whether you're designing apps, websites, or any digital experience, this video will give you practical techniques to build better safeguards into your products and help your users make confident decisions.
Chapters:
0:00 - Introduction to error prevention in UX
0:42 - JBL's Find My Buds feature breakdown
1:42 - Nielsen Norman's error prevention principle
2:30 - Common examples of error prevention (Gmail, Webflow, Venmo)
3:21 - Invoice Hub case study: when error prevention fails
4:13 - Testing the original design with five second testing
5:18 - Redesigning for better error prevention
6:05 - Testing results and key takeaways
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