Lyssna vs Userlytics
Compare Lyssna vs Userlytics features, ease of use, and pricing. Find the best user research platform with transparent pricing and intuitive interface.
What users rate Lyssna vs Userlytics
Here's how customers review Lyssna and Userlytics on G2.com.
Rating | Lyssna | Userlytics |
Overall rating | 4.5/5 🏅 | 4.4/5 |
Meets requirements | 8.5/10 | 8.5/10 |
Ease of use | 9.2/10 🏅 | 8.2/10 |
Ease of setup | 9.3/10 🏅 | 8.6/10 |
Ease of admin | 9.0/10 🏅 | 8.6/10 |
Quality of support | 9.2/10 | 9.5/10 |
Partner in doing business | 9.1/10 | 9.3/10 |
Product direction | 9.3/10 🏅 | 8.9/10 |
Why companies choose Lyssna over Userlytics
Teams evaluating user research platforms consistently cite three key factors that lead them to choose Lyssna over Userlytics:
Transparent credit pricing system. Reviews consistently highlight dissatisfaction with Userlytics’ credit pricing model, which can lead to unused credits and difficulty predicting research costs. Lyssna's straightforward pricing model when recruiting from the panel ($1USD = 1 credit) eliminates these budgeting headaches and provides better value for research teams.
Seamless moderated research experience. Teams consistently cite difficulties with Userlytics’ moderated research capabilities as a reason for switching. Reviews indicate that while Userlytics offers potential, it often falls short in supporting the natural flow of moderated research sessions. Lyssna’s more reliable interview functionality and integration with tools like Zoom and Microsoft Teams creates a smoother experience for both researchers and participants.
Democratized access to research methods. Organizations frequently mention feature restrictions as a primary reason for switching. Userlytics limits essential research methods like tree testing and card sorting to higher-priced plans, creating barriers for teams with limited budgets. Lyssna’s approach of offering core research and testing methods on all plans, including the free tier, makes comprehensive user research accessible to organizations regardless of size or budget.These sentiments are reflected in G2 comparison ratings, where Lyssna outperforms Userlytics across key metrics:
Ease of use: 9.2/10 vs 8.2/10
Product direction: 9.3/10 vs 8.9/10
Ease of setup: 9.3/10 vs 8.6/10
Lyssna vs Userlytics: Key differences
Research method flexibility
Lyssna provides greater flexibility in how research methods can be used and combined. Users can easily include different test sections (like first click testing, preference testing, or surveys) in the same study. Userlytics offers solid testing capabilities but with more rigid structures, making it harder to create hybrid research approaches or customize test flows to meet specific research questions.
Panel quality
Lyssna’s participant panel includes over 690,000 individuals globally, with advanced targeting options across 395+ demographic attributes. This allows for precise audience selection and more relevant research insights. Userlytics offers a larger panel of over 2 million participants but with more basic targeting capabilities, which can make it challenging to find specific demographics for niche research needs.
Transparent pricing structure
Lyssna offers a clear tiered pricing structure with a free plan, Starter plan ($82/month on annual billing), Growth plan ($165/month on annual billing), and Enterprise options. The pricing provides a smooth scaling path for growing teams. Userlytics uses a different approach with Project Based, Enterprise, Self-Recruitment, and Limitless plans when accessing the panel – each with varying levels of access to features and participant options, and typically at a higher price point.
User experience and ease of use
Lyssna scores significantly higher on ease of use (9.2/10 compared to Userlytics’ 8.2/10 on G2), reflecting its more intuitive interface and streamlined workflows. This makes Lyssna more accessible to team members with varying levels of research experience, encouraging broader adoption and more consistent research practices across organizations. Userlytics, while powerful, has a steeper learning curve that can slow down research initiatives and limit team-wide adoption.
Lyssna vs Userlytics: Feature comparison
Feature | Lyssna | Userlytics |
|---|---|---|
Free plan features | ||
Seats included |  |  |
Pay-per-use panel credits | | |
Research | ||
Card sorting | | |
Conditional logic | | |
First click testing | | |
Five second testing | | |
Live website testing | | |
Prototype testing with Figma | | |
Surveys | | |
Tree testing | | |
User interviews | | |
Participant recruitment | ||
Research panel access | | |
Advanced panel targeting criteria | | |
Panel credits | Pay-per-use | Panel participants included in some paid plans |
Panel credit cost | US$1 per credit | Not available |
Custom screening | | |
Self recruitment | |
|
AI-powered features | ||
AI generated summaries | | |
AI follow-up questions | | |
Analysis and reporting | ||
Heatmaps | | |
Video recordings | | |
CSV exports | | |
Interviews | ||
Microsoft integration | | |
Google Calendar integration | | |
Zoom integration | | Includes picture-in-picture video recording |
Video transcription | | |
Support | ||
Email support | | |
Live chat | | |
Help center | | |
Pricing flexibility | ||
Free plan | | |
Entry-level plan | | |
Mid-level plan | | |
Enterprise plan | | |
Security | ||
SOC 2 compliant | | |
GDPR compliant | | |
SSO | | |
FAQs about Lyssna vs Userlytics
