Trusted by fintech and financial services teams
Confident financial decisions, grounded in customer insight
In financial services, trust is built in the details. See how customers experience your product, so you can reduce friction and complexity
Remove friction from onboarding, payments, and everything in between
The moments that matter most in financial services are also the easiest to get wrong. Test them with real users first.
Watch how customers move through onboarding, know-your-customer (KYC) steps, and payment flows to find where they hesitate or drop off.
Test prototypes and live flows before you ship, so usability issues don't reach production.
Make sure customers can navigate accounts, statements, and support without confusion.
Test your messaging and terminology before it confuses customers
Financial products are complex. The language you use to explain them shouldn't be.
Run surveys and interviews with your exact target customers, recruited from our vetted panel or from your own network.
Uncover what drives trust, switching, and loyalty in financial products.
Validate new features, propositions, and market opportunities before you invest.
Insights in hours, security you can rely on
Financial services teams move under real constraints, like tight timelines and high stakes. Lyssna helps you keep pace on both.
Launch a study in a day and get customer feedback within days, or even hours
Move from raw responses to shareable insights in minutes with AI summaries and follow-up questions.
Bring real user evidence straight into your specs, tickets, and stakeholder decisions by connecting Lyssna’s MCP server to your AI assistant
Research that meets the bar for regulated teams
SOC 2, SSO, custom contracts, and security audit assistance for teams with a compliance checklist.
Trusted by industry leaders
From startups to global enterprises, leading teams rely on Lyssna to validate ideas, run studies, and make product decisions.
No participants? No problem
Find the people who matter most to your research through a global, vetted panel, backed by a quality guarantee.
Quality guaranteed
Run research with confidence. If participants don’t meet expectations, we’ll make it right.
Precision targeting
Combine demographic filters and screeners to find the best-fit participants.
Global reach
Recruit from 124 countries and connect with participants in 55 languages.
Fast, on-demand recruitment
Complete studies quickly with an average order fulfilled in just 30 minutes.
Built for B2B and B2C
Reach both consumer and professional audiences across a wide range of use cases.
Real people, better data
Thoughtful responses from real participants lead to stronger insights and better decisions.
Security & compliance your CTO will love
Team management
Easily invite, add, and remove team members from a single location.
GDPR compliant
We are committed to protecting the security, confidentiality and privacy of personal data we process.
Custom password policy
Enforce password complexity rules that will apply to all team members on your account.
SOC 2 compliant
Our software has passed the security of the strictest enterprises worldwide.
Single sign-on
We offer support for single sign-on (Google SSO, SAML).
Agreements & oversight
Built in controls for legal agreements, access controls and budget management.
Get started with our resources for financial services
Guides, templates, and real fintech wins to help you build trust before you launch – from your first test to your next launch.
ARTICLE
Fintech UX design
Learn the importance of good Fintech UX design in this comprehensive guide. Plus, we share valuable best practices that will elevate your UX design skills in this advancing industry.
TEMPLATE
How to assess website conversion flow
Learn how to assess your website conversion flow with real users. Use this research template to diagnose drop-off, surface friction, and turn guesswork into evidence-based fixes.
CUSTOMER
How a lead UX researcher at Klarna leverages Lyssna for rapid user insights
We chat with Sonal Malhotra, User Research Lead at Klarna.
Frequently asked questions
